The Royal London has begun safely easing visiting restrictions, and to coincide the family contact centre has moved to the ground floor of the hospital where patients, families and visitors can now drop in for support and advice. You are still welcome to contact them by phone or email too.
The newly named Patient and Family Contact Centre was originally created during the Covid-19 pandemic to help families keep in touch with their loved ones, while the hospital had visiting restrictions in place to keep everyone safe. During the second wave the centre helped coordinate over 1,800 virtual visits. Patients prayed with relatives, attended weddings and birthdays, and met new arrivals to their family.
The centre has been warmly received by community leaders and patient relatives, with one relative saying: “Thank you for your help. It has been an invaluable resource with the current situation, and we are very grateful”.
The team includes our patient advice and liaison service (PALS) team, chaplains and senior clinical staff. Having a varied team based together means that patient queries are dealt with quicker. Together, the team can help raise concerns and questions with doctors and nurses, as well as help with practical issues like providing language support, offering spiritual and religious support and booking virtual visits.
In the coming months the centre on the ground floor is hoping to house trust and community partners, creating a new community hub within the hospital.
Drop in: ground floor, from 10am-5pm, seven days a week
Call: 020 3594 2040, 9am-5pm, seven days a week